You can help us by providing us the following documents:

• Your insurance card/document
  
• Copy of your passport
  
• Copy of your insurance policy
  
• Other documents that may be needed by your insurance company

          We would like you to submit these documents within 8 hours of your admission to the hospital in order for us to process these to your insurance company to get a guarantee of payment within 48 hours.

       In spite of having an insurance policy there may be circumstances where you will have to pay a part of or the whole bill by yourself and file for claim directly with your insurance company later. For example

• For all outpatient services, except in cases where we have an agreement of cashless service with your insurance company
• We have not received a guarantee of payment within 48 hours of your stay in the hospital.
• Your stay in the hospital was too short for us to get a guarantee of payment from your insurance company
• Your condition was not covered in your insurance policy. Expiry or uncertainty of your insurance policy
• Charges for services not covered by your insurance policy
• We do not have an agreement for dealing with your insurance company
• We have temporarily withheld giving credit to your insurance company due to overdue of previous payments or for any other reasons.

Methods of Payment:

          Payment for hospital services has to be made in Thai Baht and can be made by cash, credit cards (VISA, MasterCard, American Express, Diners Card), E-payment (MasterCard, VISA) or by wire transfer.
          In case you do not hold any insurance policy or if we are not able to get a guarantee of payment from your insurance company, you are required to make a minimum deposit payment of 80% of the estimated cost of treatment.

International assistance companies

          We would like to give you an overview of, which assistance companies have a contract with us. Don’t worry if you will not find the name of your insurance because we work together with nearly all insurance companies worldwide.

• Mondial Assistance (Thailand)
• International SOS (Thailand)
• AA International Services Pte Ltd.
• Euro Center (Thailand)
• Asian Assistance (Thailand)
• Prestige International
• GMC Services (France)
• Inter Mutuelles Assistance
• International Care Network
• First Assist Limited
• Mercur Assistance
• SOS International B.V.
• CEGA Medical Assistance
• CGS Ltd.